Request a Return – Eloria Shoes

Request a return or exchange

Full name *

Email address *

Mobile / WhatsApp *

Order number *

Item(s) you are returning *

Reason *

Preferred outcome *

If exchanging, what would you like instead? (optional)

Anything else we should know? (optional)

Collection address *

Emirate / city *

Order date (optional)

I confirm the item is unworn and unused, has all original tags, labels and packaging, and that I am within 7 days of receiving my order. *

We reply within 2 working days to confirm collection. Refunds carry a AED 20 collection fee, deducted from the amount refunded. Any piece marked “Final Sale” is not eligible for return or exchange, and pre-order items are final sale too. Faulty items are still covered.

Before you send this

You have 7 days

Counted from the day your order arrives. Send the request inside that window, even if the courier collects later.

The item must be unworn

Unused, with every original tag, label and seal still attached, and returned in its original box. Everything is inspected on arrival.

Refunds carry a AED 20 fee

Deducted from the amount refunded, to cover courier collection. Exchanges and store credit are not charged this fee.

Faulty or damaged?

Say so in the form and we will ask for a photograph. Faulty items are covered outside the usual conditions, including pre-orders. The full terms are on our Returns and Exchange page.

Eloria Shoes

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