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Track Your Order

Enter your order number and the email address you used at checkout to see your order’s current status. Every order is also confirmed by email as soon as it is placed.

Check your order status

Your order number is in your confirmation email — it looks like #3963. Use the same email address you entered at checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Ask us about your order

Email info@eloria-shoes.com and include:

  • Your order number, from your confirmation email
  • The name and mobile number used at checkout
  • The delivery address, if you are not sure which one you used

We answer Saturday to Thursday, 9am to 6pm (GST). We are closed on Fridays and on UAE public holidays —
messages sent then are answered the next working day.

When to expect your order

Within the UAE Up to 3 working days, Monday to Saturday
GCC & international 7 – 10 working days, shipped with Aramex

Delivery dates are not guaranteed. Times can be affected by courier operations, customs clearance, local conditions and public or bank holidays observed by the carrier.

Tracking numbers

GCC and international orders are shipped through Aramex and carry a tracking number, which is sent to you by email once the parcel leaves our warehouse. You can follow it on the Aramex website.

Orders within the UAE are not issued with a self-service tracking link. Ask us instead — email info@eloria-shoes.com with your order number and we will confirm exactly where your parcel is.

Common questions

How do I find my order number?
It is in the confirmation email sent to the address you gave at checkout, immediately after you ordered.
If you cannot find that email, check your spam folder, then write to us with the name and mobile number you used and we will look it up.
I have not received a confirmation email
Check your spam or promotions folder first. If it is not there, the address may have been mistyped at checkout —
email info@eloria-shoes.com with your name and mobile number and we will find the order and confirm it.
My order has not arrived in the expected time
Contact us with your order number. Delays are usually with the courier or, on international orders, with customs clearance.
Customs delays sit outside the estimated delivery time and outside our control.
Nobody was there when the courier came
You are responsible for being available at the delivery address given at checkout. If the courier cannot complete the delivery,
the parcel may be returned to our warehouse. If the order is then cancelled or refunded, a delivery and return handling charge of
AED 20 is deducted from the refund. See Shipping and Delivery.
I need to change the delivery address
Once checkout is complete we are unable to change the delivery address, so please check it carefully before you order.
Something is wrong with my order
Faulty or damaged items must be reported within 48 hours of delivery. Email us with your order number and clear photographs
or a short video showing the issue. Full terms are on the Returns and Exchange page.
Questions about an order? Email info@eloria-shoes.com with your order number and we will reply within one working day.